CSA Overview & Key Sections

CSA Overview

in 3 Minutes


Breaking Down the CSA:

Key Sections

Engagement & Responsibilities

MAP’s Role:

✔ Provides Third-Party Administrator (TPA) services, compliance testing, and plan support.

✔ Defines what MAP will and will not do for clients.

Employer/Plan Sponsor’s Role:

✔ Responsible for data accuracy, timely payments, and compliance with IRS/DOL regulations.

✔ Ensures plan operations align with legal requirements.

 

Service Models & Offerings

MAP offers multiple service models to fit different client needs:

🚀 Solo 401(k), Pathfinder, Guidance, Navigator, Turbo Charge, Auto Pilot, Chauffeur, P.A.M. Chauffeur

📌 Why is this important?

Employees need to understand the differences between service levels.

Clients may upgrade services based on their needs.

Some plans require customized agreements if they don’t fit into a service lane.

 

Fees, Billing, & Payments

Fee Structure

Standard fees are based on the selected service model.

Additional services (e.g., payroll support, document maintenance) may have extra costs.

Fees can be plan-paid or employer-paid (ERISA rules apply).

Late Payments & Service Pauses

Late payments may pause services or result in penalties.

MAP won’t transfer records upon termination unless all fees are paid.

 

Termination & Transition

MAP ensures a smooth transition—so long as fees are current. If a client terminates their CSA:

✔ MAP will transfer records if payments are up to date.

✔ Clients switching TPAs must follow proper procedures.

 

Fiduciary Considerations

MAP is NOT a fiduciary under most service models—EXCEPT:

Chauffeur & P.A.M. Chauffeur models, where MAP takes on 3(16) fiduciary responsibilities.

Why does this matter?

Sales & service teams must clarify MAP’s role to clients.

Clients remain responsible for their own fiduciary duties unless in a fiduciary model.

 

What You Need to Know About the CSA:

  • Covers all MAP Retirement clients under one agreement.
  • Defines service levels, fees, and responsibilities.
  • Sets clear client expectations for smoother administration.
  • Helps Plan Consultants, Sales, and Compliance Teams work more efficiently.

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